Housing help dominates 211 calls made to Orange County hotline
About 51% of 211 calls last year were related to housing issues, highlighting a chronic issue, officials said.
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Housing, utilities help top calls into Orlando-area United Way’s 211 hotline
A guide to community resources across the tri-county area is just a phone call away. Heart of Florida United Way wants you to remember 2-1-1 when you need help.
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'911 for medical issues, 211 for life issues' | United Way highlights 211 resource hotline on National 211 Day
The 211 database is continuously updated to reflect the latest available services, ensuring callers receive the most accurate ...
County, state gear up for better suicide prevention crisis line
Minnesota is changing how it handles mental health crisis calls by upping the number of people it can serve and making it easier to do so – in Carver County and beyond. Four suicide ...
ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.