Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

8x8 Work supports 23 different desk phones from brands such as Poly, Panasonic, and Yealink. The system even works with ATA ...

“But the key thing here is the wake-up call that the tech firms in the US have received because we know that there’s been a huge amount of money spent to develop OpenAI and others like it.

Donald Trump says it’s a good thing faster and cheaper AI methods are being developed © 2024 Fortune Media IP Limited. All Rights Reserved. Use of this site ...

The Center for Humanities champions the humanities at Virginia Tech and beyond. We support innovative scholarship and foster collaboration across disciplinary boundaries. Reflecting Virginia Tech’s ...

I've been writing about computers, the internet, and technology professionally for over 30 years, more than half of that time with PCMag. I run several special projects including the Readers ...

Giving customers the option to call a hotline or visit a Genius Bar to get help with their iPads continues to pay off for the company. Samsung is the runner-up on tablet tech support, but it's a ...

A commercial court in Gurugram recently awarded Microsoft Rs55 lakh in damages after a company, Retnec Solutions Pvt Ltd was found guilty of trademark infringement and running fraudulent call-centre .

Silicon Valley and Washington leaders said the app shows China can challenge the U.S. The Nasdaq lost 3 percent and chipmaker ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Apoorva Vora, co-founder of Finvolve, highlights the need for targeted policy interventions to support the growth of deep-tech sectors like AI, robotics, and agritech. “To encourage investments in ...