Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

8x8 Work supports 23 different desk phones from brands such as Poly, Panasonic, and Yealink. The system even works with ATA ...

Challenging diplomatic talks are expected while tech titans fight for dominance in the fast-moving technology industry.

As organizations increasingly enable AI systems to make autonomous decisions, human infrastructure requires clear safeguards ...

Napa Valley College's science and technology hub reopened this week after receiving building and technology upgrades from grant funding.

Silicon Valley and Washington leaders said the app shows China can challenge the U.S. The Nasdaq lost 3 percent and chipmaker ...

For the almost 520,000 Americans who will undergo treatment this year, the process leaves little room for a full life. An ...

Monday's morning delay occurred amid a National Weather Service dense fog advisory, with meteorologists warning drivers of ...

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Your parents ring you up and they've got a problem: their iPhone isn't working. It "wont load pictures", they say. Or maybe it's having trouble with volume. Whatever the case may be, they're not ...

Discover the best call center training software this year ... Not focused on sales and support. Comprehensive reporting options. Available in 40+ languages. Enterprise-grade features on more ...