Telemarketers and scammers sometimes use a technique called spoofing to make their number appear like a local caller or ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Q3 2025 Earnings Call Transcript February 6, 2025 Lightspeed Commerce Inc. beats earnings expectations. Reported EPS is $0.12 ...

Designed to streamline operations, TDS delivers authoritative insights from the North American Numbering Plan (NANP), including detailed information on: Ported numbers using Number Portability ...

Discover how BPO live transfers are transforming debt settlement and call centers by connecting high-intent leads instantly.

Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...

Stanislaus County leaders held a discussion of call transfer times as they sorted through an ongoing controversy over emergency dispatch services. Supervisors said they want to see vetted cost figures ...

Here are some secrets of 911 and how they might affect you. There isn't a central 911 call center for everyone. In fact, not every call center actually answers 911 calls directly. A 911 call center is ...

For years, robocall bad actors have targeted businesses with sophisticated schemes to steal customers’ financial and personal information. Even the most prominent brands are not immune. Amazon has ...

Do you want the Windows 11 Start menu on the left instead of the center position? Here's how to move it. When you purchase through links on our site, we may earn an affiliate commission.

The Division of Recreation has extended the operating days for warming centers through Wednesday, Jan. 22. or overnight shelter needs, the city asks that residents call 211 for assistance.

There are dozens of call center solutions available — some for large businesses, some for outbound and even some for solo users. They all have their place in the market, but choosing the best ...