Telemarketers and scammers sometimes use a technique called spoofing to make their number appear like a local caller or ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

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Q3 2025 Earnings Call Transcript February 6, 2025 Lightspeed Commerce Inc. beats earnings expectations. Reported EPS is $0.12 ...

Businesses relying on telephone outreach face a critical challenge: ensuring compliance with the Telephone Consumer ...

Discover how BPO live transfers are transforming debt settlement and call centers by connecting high-intent leads instantly.

Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...

Stanislaus County leaders held a discussion of call transfer times as they sorted through an ongoing controversy over emergency dispatch services. Supervisors said they want to see vetted cost figures ...

Backed by Microsoft, this student built an AI solution for call centers designed to make that whole process less frustrating ...

Natterbox, a leader in AI-powered communication solutions, announces the launch of its groundbreaking digital platform, ...