Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of everyday happiness for its consumers.

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...

By leveraging data and advanced analytics, financial institutions can make better decisions, optimize operations, and ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Cigna is officially kicking off a multiyear effort designed to "meaningfully" change the experience of its members. | Cigna ...

While DevOps transformation is often presented as a buzzword, it’s now a movement that shapes how teams create and deploy ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

Activated Insights, the leading provider of training, recruitment, retention, experience management and recognition tools to ...

Cigna Group announced a string of efforts on Monday to improve access for its members such as adding more people-facing roles and tying executive compensation to customer satisfaction as the industry ...

Starbucks is cutting 30% of its food and beverage menu to simplify operations, reduce wait times, and improve the customer ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...