Arkilon and Support Joy are working together to improve Support. Arkilon's FacetScore AI and Support Joy's Zendesk expertise combine to del ...

Problems with canned tuna cans can cause botulism and has caused a recall involving six of the nation’s top seven grocery ...

The result is ZenDesk Talk, a smooth and sleek solution that really does put the customer first ... that includes the ability to route and work with phone calls in its more expensive plan.

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...

Most banks by now understand the benefits of adopting artificial intelligence. But being convinced of the value is just the ...

Anthropic's first Economic Index sheds light on who's using AI for what, and how much of our work it's actually automating.

We show you how to configure your Samsung phone or tablet to run like a desktop PC on your monitor or TV, complete with a ...

Tools like ChatGPT and Copilot are helping employees complete tasks much faster—cutting the time it takes to do them by up to ...

Noxus has raised $1.5 million for its AI Operating System for Enterprises of the future. SFC Capital led the pre-seed funding ...

As we all live more of our lives online, it’s important to understand who might have access to our conversations and internet searches – and to understand how to maintain privacy in an increasingly ...

A canned tuna recall at Costco and other stores over a botulism risk has consumers on alert. Check if your tuna is affected ...