Emergency callers in some parts of the U.S. can now connect with dispatchers through text, photos, videos, social media, and even have their messages translated.

Right now Outagamie County employs about 25 dispatchers, 31 is considered full staff. The hope and belief is the new 911 ...

A rise in seasonal illnesses has led to an uptick in 911 calls, which has ambulances waiting to bring patients into crowded emergency rooms in Massachusetts.