Trinity Hunt Partners, a growth-oriented private equity firm, is pleased to announce majority investments in two companies, Craft and Verndale, establishing a full-service digital customer experience ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

CEO refutes ‘baseless’ claims made in PAC report that tax agency ‘has been willing to let its telephone services fail in the ...

Dubai Government, represented by Digital Dubai and the Department of Finance, has announced the integration of Tabby into ...

Truegenics revolutionizes customer service with 'Madison,' its cutting-edge AI assistant, achieving 76% inquiry automation. This breakthrough redefines efficiency, elevates customer experience, and ...

WebEngage formalises a strategic partnership with ALJ Electronics to enhance their omnichannel customer engagement Abdul ...

Hamad Obaid Al Mansoori: Tabby’s integration into DubaiPay underscores the vital role of public-private partnerships in ...

Ambitious brands unlock significant cost savings while driving an average of 22% faster revenue growth by streamlining marketing efficiency and leveraging actionable data insights. SAN ...

Doha: Ooredoo has awarded QIIB the Leadership Award in Customer Engagement , recognising the bank s distinguished position in ...

To protect citizen privacy and bolster digital trust, the Indian government introduced the Digital Personal Data Protection ...

Ooredoo has awarded QIIB ‘Leadership Award in Customer Engagement’, recognising the bank’s distinguished position in the ...