A new report reveals that Costco’s customer satisfaction score has dropped, while Trader Joe’s and Publix are leading the ...

A new consumer satisfaction survey is exposing which mega-retailers have the happiest customers—and the results speak for ...

As companies including Walmart walk back or soften their DEI policies, Sam's Club's CEO says "openness" and "connection" ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

In an age when shoppers are armed with more information and higher expectations, understanding how pricing is perceived isn’t ...