“This is the worst company I have ever had the misfortune to deal with,” one reader wrote. Another said: “It’s totally impossible to get any sense out of British Gas.” In the 18 months to July last ...

VoIP (Voice over Internet Protocol)—a flexible, cost-effective solution that uses the internet to handle calls, video ...

Imagine you’re hiring for a new role. You probably wouldn’t bring on a CPA to run your search engine optimization strategy or a content writer to build out ...

Palona’s approach suggests that customer relationships don’t have to be sacrificed for automation—instead, AI can enhance personalization.

KentOnline’s consumer champion visited a new-build estate where people report being “stuck” with one broadband provider whose ...