Ashish Kumar, a seasoned customer success expert and innovation specialist, is making waves in the Greater Boston Area with his unique blend of technical knowledge and business acumen.

Go Flooring earned a 2025 Global Recognition Award for its exceptional service delivery and strategic expansion. Under Kenny ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

With the advent of generative AI, the teams responsible for PMF and GTM—product and marketing—must be more aligned than ever.

The mobile app market is evolving rapidly, and competitors are always on the move. This makes it crucial to thoroughly ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

How can organizations ensure robust data governance and security while providing various departments with self-service data ...

The ChargeX Consortium's guidelines improve EV charging reliability with metrics like charge start success and session success for a smoother driver experience.

Ranked #1 in EHR & Digital Health Solutions by Black Book Research surveys of nearly 28,000 global EHR users-Leading Innovation Across All Spanish-Speaking Latin American Countries, Germany, Austria, ...

How do enterprises become adaptive? If you can’t measure it responsively, you can’t manage it as an adaptive enterprise.