NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

SINGAPORE - YY Group Holding Limited (NASDAQ:YYGH), a leading data and technology-driven company with a market capitalization ...

Go Flooring earned a 2025 Global Recognition Award for its exceptional service delivery and strategic expansion. Under Kenny ...

How do enterprises become adaptive? If you can’t measure it responsively, you can’t manage it as an adaptive enterprise.

Digital transformation is a central pillar of the bank's plan, with a focus on increasing digital adoption in its liability products. Currently, 92 per cent of the bank's transactions are conducted ...

Focusing solely on attendance is just a facade for accepting poor performance. That culture can be detrimental to the company’s growth. Even worse, it may lead to the company’s gradual decline. To ...

Humans Group recorded significant growth across all key metrics: turnover, revenue, and customer numbers. The active user base of its super app ...

The new generation of high-growth franchises reveals an intriguing duality: pizza chains remain stable and time-tested ...

The mobile app market is evolving rapidly, and competitors are always on the move. This makes it crucial to thoroughly ...

Learn practical strategies to scale successfully, from financial planning and team expansion to leveraging the right ...

In today highly competitive market businesses in the UK need to leverage digital marketing strategies that go beyond just social media posts and email campaigns With an increasingly digital audience a ...