NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

SINGAPORE - YY Group Holding Limited (NASDAQ:YYGH), a leading data and technology-driven company with a market capitalization ...

Go Flooring earned a 2025 Global Recognition Award for its exceptional service delivery and strategic expansion. Under Kenny ...

How do enterprises become adaptive? If you can’t measure it responsively, you can’t manage it as an adaptive enterprise.

It’s only a matter of time before agentic AI systems become part of our daily work, perhaps even as colleagues. How do we ...