Despite its age and ubiquity, self-checkout technology remains controversial. Our survey reveals what shoppers really make of ...

Sainsbury’s checkout-free store in Holborn has been stripped of Amazon’s ‘Just Walk Out’ technology. Purchases at the store – ...

If possible, return to a brick-and-mortar store. Most providers have local stores where you can return your equipment. It may ...

Two Asda colleagues have been commended for their kindness and compassion after making a profound impact on a local family.

Despite a steady level of global consumer spending, customer satisfaction has seen a slight dip, with APAC in-store ...

If you're on the hunt for a powerful vacuum that doesn't cost an arm and leg, then a deal at Debenhams isn't to be missed.

A global shopper study by Zebra Technologies, a US-based IT services and consulting company has revealed that 77% of Indian ...

Dave's Hot Chicken has partnered with RBG, a tech-enabled customer experience improvement company, to enhance its customer experience.

Return policies are no longer just an afterthought — they have become a key factor influencing where and how people shop ...

MySweetSmile has a sale on for Valentine's Day, with up to 30% off its entire range of teeth whitening products so you can ...

How people shop in the UK continues to morph. Whilst there was an acceleration of online shopping during the pandemic, shoppers fell back in love with in-store shopping once restrictions lifted.

The American Customer Satisfaction Index’s review of nearly 42,000 consumer surveys found two-thirds of online retailers saw ...