As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Expedia is one of the most well-known online travel agencies, offering a wide range of services, including flight bookings, ...

Shopify shares actionable small business tips from expert entrepreneurs, including how to find success in your marketing, ...

This cloud-based technology is easy to implement, scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center ...

AI agent-powered case and chat summarization, post-call transcription, virtual agent, and AI agent search drive self-service and help boost live agent productivity. Customer Service Management ...

Wednesday: Snow likely through the day, with highest accumulation in southern Iowa. High around 16F. Winds NE at 10 to 15 mph ...

MESSAGE. OH, YEAH, THAT’S RIGHT. THEY SAID THAT THEY’VE GOTTEN HUNDREDS OF CALLS FROM PEOPLE YESTERDAY AND TODAY ABOUT THIS SCAM. AND NOW THEY’RE URGING PEOPLE TO EDUCATE THEMSELVES SO YOU ...

DCWD Spokesperson JC Duhaylungsod emphasized the importance of public cooperation in preventing such incidents. Residents are ...

The product should be returned to a Wegmans customer service desk for a refund. Customers may call Wegmans’ customer ... Send story tips to mgreenwo@rocheste.gannett.com.

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

Kristin Greenwood asked Public Investigator to look into why her doctor's office billed her insurance double what she was ...