As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Expedia is one of the most well-known online travel agencies, offering a wide range of services, including flight bookings, ...

Shopify shares actionable small business tips from expert entrepreneurs, including how to find success in your marketing, ...

Wednesday: Snow likely through the day, with highest accumulation in southern Iowa. High around 16F. Winds NE at 10 to 15 mph ...

DCWD Spokesperson JC Duhaylungsod emphasized the importance of public cooperation in preventing such incidents. Residents are ...

AI in the hospitality industry is the new thing, improving various aspects of running a hotel and serving customers.

The mailer offers payment to enroll with SmartEnergy and is addressed to 'Illuminating Company customer' while actually requiring a switch in energy supplier.

A woman was hit with a slew of upsold services after using a $20 off oil change coupon at a drive-thru business.

The National Highway Traffic Safety Administration announced over 325,000 recalled cars from Honda, Toyota, Acura, Subaru and ...

Boyd Gaming Corporation ( NYSE: BYD) Q4 2024 Earnings Conference Call February 6, 2025 5:00 PM ET David Strow – Vice President-Corporate Communications Keith Smith – President and Chief Executive ...

During a news conference Thursday, the City of Philadelphia shared details on road closures, parking restrictions, and safety ...