Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Lulu Hypermarket, the region's leading retail chain, proudly celebrates a remarkable milestone - six million 'Lulu ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of everyday happiness for its consumers.

British Airways is attempting to regain control of the narrative. Improved customer messaging and additional status ...

Selecting packaging materials that resonate with your customer is essential to maintaining a strong brand connection. Misaligned choices can create a disconnect that negatively affects customer ...

The healthcare e-commerce landscape is governed by stringent regulations, including HIPAA compliance for patient data, FDA ...

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

Since its launch in October 2024, Torchy's Tacos Rewards has already captured the attention of more than 1 million members, offering them tailored rewards, exclusive surprises, and new ways to engage ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

In an age when shoppers are armed with more information and higher expectations, understanding how pricing is perceived isn’t ...