Looking to keep your customers loyal? Here are the essential moments to focus on for retaining and expanding your customer ...

I N HIS BOOK, Kaizen, Masaaki Imai, a Japanese management consultant, explains that customer satisfaction and loyalty depend ...

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

These include higher customer satisfaction, increased average order values, and stronger brand loyalty over the long term. By ...

Cigna is one of a handful of national insurers that pledged to ameliorate customer pain points with healthcare, but the first ...

Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

The American Customer Satisfaction Index’s review of nearly 42,000 consumer surveys found two-thirds of online retailers saw ...

This combination of disciplines provides a longer-term, holistic view of customer satisfaction and loyalty and the specific steps to remedy underperformance. How do you take control of customer ...

Within the first month of launching the digital branch, Social Specialty Coffee noted that 58 per cent of orders were from ...

presenting many opportunities for loyalty managers to invest in programmes that prioritise the customer experience to drive satisfaction and beat the competition. Attila Kecsmar, CEO and Co ...