Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of everyday happiness for its consumers.

Cigna Group says it will tie executive pay to customer satisfaction and hire more employees to help customers facing issues ...

GridGain, provider of a leading real-time data processing and analytics platform, is introducing GridGain for AI, enabling organizations to use GridGain as a low-latency data store for real-time AI ...

Siddharth Pratap Singh has highlighted the transformative potential of vector search in addressing the limitations of ...

MANILA, Philippines — Public satisfaction with both President Marcos and Vice President Sara Duterte has dropped to its lowest since their tandem won by a landslide in the 2022 elections ...

The twice-yearly landmark report by The Institute of Customer Service on the state of service across the UK shows satisfaction levels remain near their lowest level since 2015. The latest UK Customer ...

Stressed, unfulfilled, laid off — that’s what workers worldwide are dealing with. It’s hardly the picture of folks with the highest job satisfaction. Employee stress might have declined slightly, but ...

The Office for Client Satisfaction (OCS) is a neutral organization that receives, reviews and responds to suggestions, compliments and complaints about Service Canada's delivery of services. The OCS ...