Costco Takes a Big Hit in New Consumer Ratings as Trader Joe's Soars
A new report reveals that Costco’s customer satisfaction score has dropped, while Trader Joe’s and Publix are leading the ...
20 Strategies For Enhancing Customer Experiences With Data And Tech
Great customer experiences start with human connection, and technology should enhance, not replace these interactions.
The sweet secret to satisfaction: Trusted product data
Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of everyday happiness for its consumers.
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The Smartest Investment: How ‘Quality Jobs’ Drive Profits
Research conducted by a global private equity firm found that companies whose senior management had the highest levels of empathy generated the highest financial returns.
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Power Up Utility Customer Satisfaction: Transform Your Grid Investments into Winning Strategies
In a recent webinar, experts from Itron and SmartMark explore how utilities can transform grid investments into measurable ...
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From Classroom to Hotel Lobby: How a Bachelor of Arts in International Hospitality Management Bridges Theory and Practice
The hospitality industry is known for its dynamic nature, demanding a unique combination of interpersonal skills, mana ...