Microsoft Forms will use Copilot's AI capabilities to help users create forms, quizzes, and surveys in a matter of seconds.

A new consumer satisfaction survey is exposing which mega-retailers have the happiest customers—and the results speak for ...

Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of everyday happiness for its consumers.

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

In a recent webinar, experts from Itron and SmartMark explore how utilities can transform grid investments into measurable ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

The reusable plastic packaging maker wants to get closer to its customers, but that does not just mean geographically.

Cigna Group announced a string of efforts on Monday to improve access for its members such as adding more people-facing roles and tying executive compensation to customer satisfaction as the industry ...

In an age when shoppers are armed with more information and higher expectations, understanding how pricing is perceived isn’t ...

The job market is constantly evolving, and to remain competitive in 2025, job seekers must ensure their resumes reflect ...

Marriott International's CEO, Anthony Capuano, spoke with Skift about his vision and strategy for the world's largest ...