Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

A new consumer satisfaction survey is exposing which mega-retailers have the happiest customers—and the results speak for ...

A new report reveals that Costco’s customer satisfaction score has dropped, while Trader Joe’s and Publix are leading the ...

Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of everyday happiness for its consumers.

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

In an age when shoppers are armed with more information and higher expectations, understanding how pricing is perceived isn’t ...

Marriott International's CEO, Anthony Capuano, spoke with Skift about his vision and strategy for the world's largest ...

Despite major advances in artificial intelligence (AI) research for healthcare, the deployment and adoption of AI technologies remain limited in clinical practice. This paper describes the FUTURE-AI ...

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