A new consumer satisfaction survey is exposing which mega-retailers have the happiest customers—and the results speak for ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Cigna Group says it will tie executive pay to customer satisfaction and hire more employees to help customers facing issues ...

If you aren’t that happy with your wireless provider’s customer service, you have plenty of company. Wireless customer care ...

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

transforming how CX leaders measure and enhance customer satisfaction. Traditional CSAT methods rely on surveys, capturing feedback from only a small, often biased sample of customers. iCSAT ...

The twice-yearly landmark report by The Institute of Customer Service on the state of service across the UK shows satisfaction levels remain near their lowest level since 2015. The latest UK Customer ...

I use post-transaction surveys to gather customer feedback. Following each gold-selling transaction, we send a brief, insightful survey inquiring customers about their satisfaction, what went well ...