Amazon justified the ban by falsely claiming that When Harry Became Sally casts transgenderism as a ‘mental illness.’ ...

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

AI flops when brands build for customers instead of with them. The best AI customer experience design happens when AI solves ...

At the heart of Alon’s approach is his ability to seamlessly integrate data analytics, artificial intelligence (AI), and ...

Second Dual Win Continues Legacy of Excellence Originally published on PSEG NewsRoom NEWARK, NJ / ACCESS Newswire / / Public Service Electric & Gas (PSE&G), New Jersey's largest utility, is proud to ...

Wondering where Americans love to dine? A new survey reveals the top-rated restaurant chains based on customer satisfaction, ...

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of everyday happiness for its consumers.