By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

Looking to keep your customers loyal? Here are the essential moments to focus on for retaining and expanding your customer ...

Improving the customer onboarding experience in an increasingly competitive and congested financial services industry is vital for both legacy banks and those in fintech serious about growth... Guest ...

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Three ways your brand can take a page out of Damola and Red Lobsters approach to increase transparency, communication and ...

Redefining customer experiences, transforming contact centre operations in Jhb, Dbn, CTIssued by ConnectJohannesburg, 05 Feb 2025Visit our press officeConnect, which positions itself as a leader in ...

Marketers often imagine an ideal customer experience—predictable, seamless, and linear.But in today’s interconnected world, ...

CBE Customer Solutions Welcomes Rachel Rybicki as Chief Client Success Officer, Bringing Fresh Expertise to Client Success ...

Company hosted an exclusive delegation of key customers from Nigeria, Kenya, Ghana, Uganda, Senegal, Algeria, Morocco, and Egypt at ISE 2025. The stand highlighted its PTZ, professional video, Cinema ...