As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

TravoCart, according to Google, is a travel agency based in New Delhi, India. However, the alert from American Express ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.

A survey by the Royal College of Nursing (RCN) finds that nine in 10 nurses report that they are delivering care in inappropriate settings such as corridors at least once a month, while nearly ...

ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center. This recognition was based on an ...

Two employees emerged as the top candidates: The female employee in charge of DFAS’s benefits team and the male team leader of DFAS’s customer care call center, also a GS-12 position.

Call the Midwife is back on BBC One and the upcoming episode sees Trixie Aylward (played by Helen George) face a new challenge as she looks after a heavily pregnant unmarried woman recently ...

"The main frustration in health care insurance may be with costs and ... "I’d argue further that the brick wall we call customer service is a contributing factor to the broad decline of trust ...