As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

An out-of-state provider will pick up the service in April, with PATH providing support in the background to ease the ...

A federal judge on Thursday temporarily paused President Donald Trump’s plan to offer buyouts to millions of federal workers, ...

Charter, which owns Spectrum, told the state of Ohio it expects the layoffs to occur by late March. The company will maintain ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

Washington County, Tennessee Mayor Joe Grandy said renovation work on the future home of the Gray library is set to begin ...

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AKRON, Ohio (WJW) — Charter Communications, which goes by the trade name Spectrum, is expected to close its call center in ...

8x8 Work supports 23 different desk phones from brands such as Poly, Panasonic, and Yealink. The system even works with ATA ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Howard County Executive Calvin Ball announced Friday the expansion of assistance programs to help federal workers living in ...

but the industry still depends on its human workers, and at this point AI is just another tool companies use to augment their capabilities. Renz Miguel Marquez, a 29-year-old call center trainer ...