Howard County Executive Calvin Ball announced Friday the expansion of assistance programs to help federal workers living in ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

For example, about 40% of workers say they'd accept a pay cut of at least 5% to keep their remote job, according to a recent ...

Despite his gunshot wounds, sustained in Sweden's deadliest mass shooting, a man managed to video-call his fiancee to tell ...

President Donald Trump has signed an executive order sanctioning the International Criminal Court for pursuing "illegitimate ...

A federal judge on Thursday temporarily paused President Donald Trump’s plan to offer buyouts to millions of federal workers, ...

An out-of-state provider will pick up the service in April, with PATH providing support in the background to ease the ...

Discover how BPO live transfers are transforming debt settlement and call centers by connecting high-intent leads instantly.

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Work at home phone jobs are really big right now. Tons of companies are saving money by creating virtual call centers fu ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...