As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Discover how BPO live transfers are transforming debt settlement and call centers by connecting high-intent leads instantly.

Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...

ElevenLabs, a startup that uses artificial intelligence to generate and clone voices, has r aised $180 million in a round that values it at $3.3 billion, triple from what it was a year ago. Users have ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Forget expensive microphones and recording software — iOS 18 just turned FaceTime into your personal podcast studio. Here's ...

I like this current setup as is, but Gunfighter is just as useful and fun. The Recon Perk Specialty is still quite strong even after being nerfed, so it doesn’t make sense to not use it ...

Often, a conflicting background process is the reason MSI Dragon Center is not installing in Windows. So, terminate all non-critical programs, processes, and tasks and then run the setup. Another ...

Copyright 2025 The Associated Press. All Rights Reserved. Hours after returning to the White House, President Donald Trump made a symbolic mark on the future of ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...