As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Discover how BPO live transfers are transforming debt settlement and call centers by connecting high-intent leads instantly.

Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...

ElevenLabs, a startup that uses artificial intelligence to generate and clone voices, has r aised $180 million in a round that values it at $3.3 billion, triple from what it was a year ago. Users have ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Forget expensive microphones and recording software — iOS 18 just turned FaceTime into your personal podcast studio. Here's ...

Copyright 2025 The Associated Press. All Rights Reserved. Hours after returning to the White House, President Donald Trump made a symbolic mark on the future of ...

OpenAI says that it will team up with Japanese conglomerate SoftBank and with Oracle, among others, to build multiple data centers for AI in the U.S. The joint venture, called the Stargate Project ...

(The Center Square) – The day after President Donald Trump takes office, the U.S. Treasury said it will employ "extraordinary measures" to avoid hitting the debt limit. In a letter, outgoing Treasury ...

Columbus is opening Donner Center, 739 22nd St., from 8 a.m. to 5 p.m. today as a warming center. Animals may also be brought to the warming center, but they must stay in crates in a designated ...