ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.
Impacts1d
How fraud prevention is performed in call centers?
In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...
usa.inquirer2d
Best Live Transfer Campaigns: How BPO Debt Live Transfers are Reshaping Call Centers
Discover how BPO live transfers are transforming debt settlement and call centers by connecting high-intent leads instantly.
Nearshore Americas2d
From Agent to Boss: OutPLEX’s Jim Ryan’s Rise Through the Ranks of BPOs
Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...
The Prompt: The AI Receptionist Answering Calls For Small Business Owners
ElevenLabs, a startup that uses artificial intelligence to generate and clone voices, has r aised $180 million in a round that values it at $3.3 billion, triple from what it was a year ago. Users have ...
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Top Contact Center Trends to Watch in 2025
According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...
Where you can get assistance preparing your taxes
DeSales University junior and senior accounting students will provide tax preparation assistance free of charge to senior ...