As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

Around 10 a.m., police officers responded to the 400 block of Stitt Road after getting a call about an assault with a deadly ...

PowerSchool is notifying people impacted by the recent cybersecurity incident and is offering two years of free identity protection services for all current and ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

Three people were arrested in Napa last week after investigators conducted a human trafficking sting, officials said.

MILWAUKEE - Two people were shot and wounded Friday on Milwaukee's north side. The shooting happened around 5:15 p.m. Police said the victims, a 25-year-old and a 22-year-old, were in a vehicle when ...

The sheriff’s change in policy is the result of a federal appeals court ruling in July. The appellate decision meant that two ...

The Greenville County Sheriff's Office responded to a shooting at an apartment complex on Friday afternoon. At approximately ...

Nearly two dozen community groups in the greater Sacramento region are joining forces to help people prepare for the upcoming ...

Anne Arundel County police opened what officials say is a transformative, high-tech crime-fighting tool in a highly secure ...

Whether moving to Fort Leonard Wood, retiring or thinking about going back to college, the word of the day was “transitions” ...