A federal judge on Thursday temporarily paused President Donald Trump’s plan to offer buyouts to millions of federal workers, ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

New data uncovered by KRDO13 Investigates shows that in the last three years, the time it's taken the Colorado Springs ...

Sullivan moved to Erie nearly eight years ago to study forensic anthropology at Mercyhurst University, but the call to ... on ...

Charter, which owns Spectrum, told the state of Ohio it expects the layoffs to occur by late March. The company will maintain ...

Charter Communications, which provides cable, internet and other telecommunications services through the Spectrum brand, plans to close its Akron residential inbound sales call center and lay off 259 ...

Charter Communications, which goes by the trade name Spectrum, is expected to close its call center in Akron this spring, ...

Federal departments and agencies in the core public administration are required to make available to employees a confidential Employee Assistance Program (EAP). An EAP provides free short-term ...

I’d communicate goals clearly, provide targeted training, and set achievable milestones. Recognizing small wins and celebrating progress boosts morale. I’d foster teamwork, lead by example ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

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