Whether you are tuning in for the game, halftime show, or commercials, many people are looking forward to Super Bowl Sunday.

Howard County Executive Calvin Ball announced Friday the expansion of assistance programs to help federal workers living in ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

A judge ordered the Trump administration to not make public a list of FBI agents involved in cases tied to the Jan. 6, 2021, ...

A federal judge on Thursday temporarily paused President Donald Trump’s plan to offer buyouts to millions of federal workers, ...

Hundreds rallied Thursday in the rain outside Children's Hospital Los Angeles, calling for rollbacks to new restrictions on ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

The heated exchange early in a House Oversight hearing about "Rightsizing Government' leads to Democrat protests that Musk is ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...