As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Wishpond files a patent application for innovative human takeover technology for automated AI call agents, enabling seamless call transitions from AI call agents to human operators during complex ...

One lawsuit was brought by a group of FBI employees and the FBI Agents Association, while the other was brought by a group of nine FBI employees. The latter suit, which was filed by the Center for ...

FIRST ON FOX: The head of the FBI Agents Association (FBIAA) is cautiously optimistic that newly minted U.S. Attorney General Pam Bondi will steady the ship at the Department of Justice (DOJ ...

The Trump administration agreed Friday not to publicly release the names of FBI agents who played a role in investigations tied to the Jan. 6, 2021, Capitol attack without providing two days ...

Both lawmakers and former intelligence officials have warned that, should this list of names fall into the hands of foreign intelligence services, it could be exploited, endanger agents' cover ...

He added: "We had some corrupt agents, and those people are gone or they will be gone, and it will be done quickly and very surgically." No evidence has surfaced publicly of any misconduct by FBI ...

Coltrane, a jazz virtuoso who devoted much of her life to a spiritual journey, is a beacon for today’s artists. An exhibition at the Hammer Museum shows why. By Siddhartha Mitter A jury found ...

For the first time in recent history, the percentage of top-grossing films featuring female protagonists equaled the percentage of films with male protagonists, according to a pair of annual ...

The end is near for the last remaining edifice at Springdale’s former power plant. Officials from Springdale Police, property owner CPERG and demolition contractor B&B Wrecking and Excavation ...

Federal agents are raising the alarm over a new scam that involves a particular phone call and some smart tech trickery. Scam calls aren't exactly new, but this is particularly foul, as the FBI says ...

(AP Photo/Mark Schiefelbein, File) Updated [hour]:[minute] [AMPM] [timezone], [monthFull] [day], [year] WASHINGTON (AP) — The Justice Department has agreed to refrain from publicly identifying any FBI ...