NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

These metrics are used by customer service teams to better understand the service that customers have been receiving. KPIs are usually not externally required; they are internal measurements used ...

Many companies boast of meeting their internal service level objectives (SLOs ... Aligning internal metrics with customer expectations and outcomes will not only boost user satisfaction but ...