Security researchers from CloudSEK observed hackers running pig butchering scams They're impersonating legitimate businesses through Zendesk's services The researchers said Zendesk's vetting system ...

As a result, eight months into the pandemic, the stock of customer service departments has soared within organizations — and especially among the C-Suite. According to a new report by Zendesk ...

Careful planning, clear communication, empathy and swift responses to customer needs are essential, experts say.

Click to Learn More To fully understand how these two CRM software options compare with each other, read on for in-depth information about Zendesk and HubSpot, as well as other providers in the ...

Attackers can then use these subdomains to deliver phishing emails disguised as customer support tickets or other legitimate interactions. The security firm said that since 2023, it had identified ...

Arkilon and Support Joy are working together to improve Support. Arkilon's FacetScore AI and Support Joy's Zendesk expertise combine to del ...