Cigna is one of a handful of national insurers that pledged to ameliorate customer pain points with healthcare, but the first ...

Walmart-owned Sam's Club saw a huge jump in this year's customer satisfaction rankings, while Costco's score slipped slightly ...

Customer Satisfaction Score (CSAT): A measure of how ... Customer Lifetime Value (CLV): The total revenue a business can expect from a single customer throughout their relationship.

from first notice of loss through the repair and delivery of their vehicle or settlement of a total loss. This study provides insights into how insurers can continue to improve customer satisfaction ...

Internet service providers that understand their customers’ expectations and experiences are better positioned to implement focused performance initiatives designed to increase overall customer ...

Based on a recent survey conducted by the American Customer Satisfaction Index, H-E-B tied for best in the country this year against 19 total companies. H-E-B, Costco and Florida-based supermarket ...

Five Below's strategic focus on affordable, trendy products, aggressive store expansion and operational efficiencies ...

The survey received over 80,000 responses from the MTA’s ridership, including riders from Long Island Rail Road and MNR.