Hallowell, Roger, Leonard A. Schlesinger, and Jeffrey Zornitsky. "Internal Service Quality, Customer and Job Satisfaction: Linkages and Implications for Managers." Human Resource Planning (fall 1996).

The study results allow providers to: Measure service quality and key factors driving customer satisfaction Benchmark performance against other wireless service providers Identify provider strengths, ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

A list of winning IT Services firms and their client and employee satisfaction ratings were released today on ...

The survey highlighted top regional performers. In the Northeast, Wegmans ranked first for customer satisfaction and in the ...

The American Customer Satisfaction Index is the gold standard for measuring customer satisfaction across dozens of categories ...

PTA's latest report reveals Jazz leads with 5,070 complaints in December, highlighting persistent telecom service issues in Pakistan.

A list of winning CPA firms and their client and employee satisfaction ratings were released today on ...