NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Customer dissatisfaction is like an invisible water leak: it silently erodes a company's foundation, creating deficits far ...

When you go to the supermarket chances are you’re looking for, among other things, a wide variety of clean, fresh food, ...

Curiosity fuels innovation by rewarding exploration and creating a culture of engagement. Transparent recognition inspires ...

The American Customer Satisfaction Index is the gold standard for measuring customer satisfaction across dozens of categories ...

Cigna is one of a handful of national insurers that pledged to ameliorate customer pain points with healthcare, but the first ...

Measuring the pulse of the customer and problems experienced with their current wireless service is critical in improving a carrier’s bottom line. Most critical is the correlation with improved ...

To measure the effectiveness of digital engagement, businesses must track key metrics such as customer satisfaction, retention rates, and lifetime value. Engagement Rate: The percentage of ...

The study measures wireless satisfaction across six factors: Performance and Reliability, Offerings and Promotions, Cost of Service, Sales Representatives and Account Executives, Billing, and Customer ...

Leveraging cutting-edge Generative AI and semantic intelligence, iCSAT delivers actionable, unbiased insights, transforming how CX leaders measure and enhance customer satisfaction. Traditional CSAT ...