According to Capterra, a division of Gartner, in the past two years, customer satisfaction scores have improved for 63% of U.S. businesses. And there’s a reason. According to Laura Burgess ...

Leveraging cutting-edge Generative AI and semantic intelligence, iCSAT delivers actionable, unbiased insights, transforming how CX leaders measure and enhance customer satisfaction. Traditional CSAT ...

The survey highlighted top regional performers. In the Northeast, Wegmans ranked first for customer satisfaction and in the ...

McDonald's may need to reassess their customer service strategy following the release of recent data on customer satisfaction at their establishments. The American Customer Satisfaction Index ...