In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Call center workers often operate in a hostile ... Feast says customers can focus on providing the key information agents need to assist them effectively. And they can refrain from acting on ...

two-day in-person orientation to the Smithsonian and the position, and additional on-the-job training specifics to the Call Center. Training classes for the Call Center occur each spring and fall.

Opinions expressed by Forbes Contributors are their own. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, often from ...

PowerSchool is notifying people impacted by the recent cybersecurity incident and is offering two years of free identity protection services for all current and ...

Charter, which owns Spectrum, told the state of Ohio it expects the layoffs to occur by late March. The company will maintain ...