While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

The spokesperson said employees can choose to transfer to the company's other sales call centers or apply for other roles within the company and will become eligible to receive relocation benefits.

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...