In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

All of the call center platforms on this list include ... Over time, they’ve expanded to offer a wider range of communications tools. Today, RingCentral is a leading Unified Communications ...

Charter, which owns Spectrum, told the state of Ohio it expects the layoffs to occur by late March. The company will maintain ...

The residential inbound sales call center is at a Charter office at 530 S. Main St., Suite 1751 in Akron. The company does ...

Charter Communications, which does business as Spectrum, plans to close an Akron residential inbound sales call center and lay off 259 workers there.

Charter Communications, which provides cable, internet and other telecommunications services through the Spectrum brand, plans to close its Akron residential inbound sales call center and lay off ...